Your springs may be broken. There are two different types of springs. If your garage door springs are located horizontally at the top of your garage door then it is called a torsion spring. You should check for a gap in between the springs to indicate if they are broken. If your springs are located at either side of your garage door, they are called extension springs. Look to see if a piece of them is hanging on the side of your garage door to indicate if those are broken. If your garage door springs are broken then replacing them is a dangerous process if you have never done it before so you should seek a professional to repair or replace them. http://youtube.com/watch?v=Z_eZc-kh40c&app=desktop
Center and level the first section after you install the brackets. The door must be level even if the floor isn’t, so use shims under the section to level it. The rubber gasket on the bottom section will fill the gaps created by an unlevel floor. To hold the level in place, tape it to the section. To hold the section in place, lightly toenail a 16d nail into the frame and bend it over the section. Add brackets and rollers before setting them in place and stack one section on top of another, toenailing as you go up.

High-Cycle Springs: For longer lasting performance, choose our 100,000* high-cycle springs that are now powder coated. These springs are larger in length and inside diameter, resist rust, last longer than traditional springs and are guaranteed for life. Great for larger families, multiple vehicles and where the garage door is used more like your front door.

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To make sure the job gets done right, our professional installers are local, licensed and insured. With a 9.7 out of 10 VOC score, our garage installers will exceed your expectations, provide reliable service, and install attractive garage doors that will transform your home’s appearance. All labor, products and installations are 100% backed by The Home Depot. Service you can trust.
After you’ve ordered your new garage door, we’ll perform a site inspection to confirm your door size. We’ll contact you to schedule the installation, and our professional installers will do the rest. They’ll deliver your door, take down the old door, reconnect your opener if there is one, seal your perimeter and provide a final walk-through where they’ll clean up the area and haul away your old door. Additional fees for haul away may apply in some markets. We are happy to provide answers to questions you may have at the time of your garage door and opener installation.
In the home improvement world there's a common recommendation regarding garage door spring repair: always leave it to the pros. This is sound advice, but it's not as hard-and-fast as most sources claim. The fact is, a handy homeowner who's competent with tools and has a basic understanding of mechanical systems can replace either type of garage door spring. The procedures are pretty simple, but they involve many steps that must be done in the proper order, just like the pros do it. It's also critical that you get the proper size replacement spring. If you think you're up to the task, look at online tutorials by garage door pros to see what's involved. Helpful videos explain how to measure your old springs and order the correct replacement size as well as how to do the job from start to finish.

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A garage door spring replacement should cost between $175 and $225 for a single tension spring and between $250 and $300 for two tension springs. Most garage door companies carry a wide enough variety of spring sizes to cover most residential doors. As long as the proper amount of turns are put on the spring, there are more than one correct springs to use for any one door.
However, in addition to potentially causing injuries to the under-prepared DIYer, a malfunctioning door can become a safety hazard to you and your family. Keep in mind, according to the National Electronic Injury Surveillance System (NEISS), over 13000 people checked into hospitals with garage related injuries in the United States in 2007. You don’t want to turn a loved one into a statistic just to save a few dollars!

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While many sites may encourage you to save on garage door replacement costs by installing the door yourself, this is severely discouraged due to safety concerns and the installation techniques and tools required to properly and efficiently replace a garage door. When installing a new garage door, the range of prices also includes the labor performed by the professional garage door technician. These costs can include:
Would have appreciated the technician to have explained in better detail about the quality of the first doors we received in our home. The garage doors that were installed recently were an upgrade. I would have selected the better quality of doors with the first installation if it had been explained in better detail and time of decision with the first doors. But, I really love the doors that were recently installed! Explained much better with the new doors. Time was well spent on my decision making and the technician this time was very helpful and knowledgeable. Thank You! Cathy Walsh
Home Depot local Service Providers are background checked, insured, licensed and/or registered. License or registration numbers held by or on behalf of Home Depot U.S.A., Inc. are available at homedepot.com/licensenumbers or at the Special Services Desk in The Home Depot store. State specific licensing information includes: AL 51289, 1924; AK 25084; AZ ROC252435, ROC092581; AR 228160518; CA 602331; CT HIC.533772; DC 420214000109, 410517000372; FL CRC046858, CGC1514813; GA RBCO005730, GCCO005540; HI CT-22120; ID RCE-19683; IA C091302; LA 43960, 557308, 883162; MD 85434, 42144; MA 112785, CS-107774; MI 2101089942, 2102119069; MN BC147263; MS 22222-MC; MT 37730; NE 26085; NV 38686; NJ 13VH09277500; NM 86302; NC 31521; ND 29073; OR 95843; The Home Depot U.S.A., Inc. is a Registered General Contractor in Rhode Island and its Registration Number is 9480; SC GLG110120; TN 47781; UT 286936-5501; VA 2705-068841; WA HOMED088RH; WV WV036104; WI 1046796.
9.6 Bending the cable will help you avoid problems with the tip at the end of the cable catching on the end bearing plate and causing the cable to come off and the garage door to jam, cock, or fall. Check to make sure the cable is straight in the slot and not sticking out the side. Also the edge of the cable stop should not be pointing to the side as displayed. The cable tip should fit completely inside the drum, with the rounded part facing out so the tip can't scrape the end bearing plate.
Just like car tires are rated by miles, garage door springs are rated by an estimated number of cycles (1 cycle = your garage door going up AND down 1 time). The springs used by our competition range anywhere from 5,000-10,000 cycles, whereas we use a high-grade steel spring rated for 25,000-50,000 cycles! This is why we can put, in most cases, a Lifetime Guarantee on our springs for as long as you live in your home!

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Thread the cables and tighten the drums. Run the lift cable between the roller and the doorjamb. Slip the lift cable stop through the cable slot on the drum. Then, attach locking pliers to the torsion tube to secure it in place. Spin the drum to wind the cable into the grooves, then tighten the set screws. Repeat on the other side, leaving the locking pliers in place.[11]
Replacement spring procedure took me exactly 1 hours including preparation and clean-up for double aluminum garage door. Watch the DIY video on Youtube, save $$, be careful with winding the torsion springs. Rule of thumb: 7' height door garage= 7' x 4 (each 1/4 turn) + 1 = 29 turns (1/4 turn), 8' height door garage = 8' x 4 + 1 = 33 turns (1/4 turn), and so on....
No matter what kind of door you are installing, be very careful. The instructions that follow are merely guidelines. You should read your garage door manufacturer's instructions and owner's manual very carefully before attempting either type of installation. And if you're a do-it-yourself greenhorn, skip this project and hire an experienced professional. It may be more expensive, but garage door installation is on the higher scale of DIY difficulty.

If your garage door's spring breaks, stops working properly, or snaps, you'll lose the ability to open and close your garage door. This could happen due to a variety of issues, like normal wear and tear or from extreme temperature changes in a short amount of time. Spring replacements require a quick response from a garage door provider near you. Contact The Home Depot and a local, background-checked technician will respond within 24 hours.

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In most cases, only one spring breaks or wears out at a time, and you can get away with replacing just the failed spring. But this is a little like replacing old car tires one at a time. You'll get the best performance if all the springs are new and have the same strength. Extension springs are replaced individually, making it more tempting to replace just one. With torsion springs, you have to disassemble everything to replace either spring, so it makes sense to swap out both springs during the repair. 
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